Delivery Policy
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Processing Time:
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All orders are processed within 5 working days. If we are experiencing a high volume of orders, processing may be delayed. Please allow extra days in transit for delivery.
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Shipping Options:
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We offer various shipping options including standard and international shipping. Costs and delivery times vary based on location.
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Shipping Costs:
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Shipping costs are calculated at checkout based on the size, weight of the item, and delivery location.
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Free shipping may be available for orders over £100.
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Delivery Times:
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Estimated delivery times will be provided at checkout. These estimates are based on the shipping method selected and may vary depending on your location.
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Tracking Your Order:
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Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.
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International Shipping:
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We ship internationally to select countries. Please note that you may be responsible for customs duties, taxes, and other fees in accordance with your local regulations.
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Delivery Issues:
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If there are any issues with your delivery, please contact us within 7 days of the expected delivery date so we can investigate.
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Returns Policy
At Lisa Anella Payne. we take great pride in the quality and craftsmanship of our artworks. As such, we operate under a strict no-return policy. Please read the details below to understand our policy and ensure you're happy with your purchase.
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Final Sale:
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All artworks sold through our website are considered final sale. Once an order is placed, it cannot be returned or exchanged.
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Quality Assurance:
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We thoroughly inspect all pieces before shipment to ensure they meet our high standards of quality. We strive to provide accurate representations of our artworks through detailed descriptions and high-quality images.
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Customization Disclaimer:
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Many of our artworks are either one-of-a-kind pieces or custom-made. As such, they cannot be resold and are not eligible for returns.
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Damage During Shipping:
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In the unlikely event that your artwork arrives damaged, please contact us within 14 days of receiving your order. We will work with you to resolve the issue, which may include issuing a replacement at our discretion.
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Contact Us:
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If you have any questions about a specific piece before placing your order or if you need additional information or images, please feel free to reach out to us at lisa-payne@live.co.uk. We are happy to assist you!
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Customer Satisfaction:
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Your satisfaction is incredibly important to us. We encourage you to review all provided information and reach out with any questions to ensure you feel confident in your purchase.
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